Light Papper

Market Problems

• High commissions from aggregators.
• Limited freedom and dependence for couriers.
• Fragmented and inconvenient market for private individuals.
• No possibility of direct P2P interaction without platform surcharges.

What Wings Does

• Courier freedom: the ability to choose tasks, payment models, and conditions.
• Independence from aggregators and foreign platforms.
• Business interaction occurs directly between the courier and the client.
• Clients can send couriers to any business without the need for the business to be registered in the Wings system.

Benefits for businesses:

• Businesses do not need to sign separate agreements or pay commissions for orders.
• Businesses can create their own pool of couriers, manage them, and form an internal delivery service through Wings.
• Ability to integrate any payment systems via API for direct payments from clients.
• Flexible setup of business models: direct payment, in-app payment, or any other convenient method.
• Storefront to showcase products and services, custom branding within the app.
• Advertising tools: promoting storefronts, brands, tasks through Wings internal mechanisms.
• Wings allows businesses to grow their customer base without additional infrastructure costs.

How It Works

• The client selects any type of delivery.
• Checks if there are available couriers.
• The courier performs the delivery task.
• Business interaction happens directly without intermediaries.

Use Cases

Playbooks for Couriers:

1. Self-employed courier in a small town: Alexander registered on Wings, gained access to tasks in his area. He independently selects convenient missions: food, documents, or purchases deliveries. He works at his own pace without aggregator pressure.
2. Courier specializing in heavy cargo: Olga uses Wings to find assignments for transporting heavy items (pianos, furniture). She created a profile noting the presence of a van. Clients directly offer her high-paying tasks.
3. Professional courier with integrated card payment: Maxim connected his payment system via Wings API. Clients can pay for services directly through the app. This increased his number of orders by 30%, especially among corporate clients.

Playbooks for Private Clients:

1. Urgent document delivery: Irina sends a courier through Wings to deliver a contract to another office within an hour. She selects a courier with a high punctuality rating. The entire process is tracked in real-time.
2. Purchasing a gift via a personal courier: Vladislav finds a courier on Wings to go to any chosen store to buy a gift. Payment is made directly at the store via his phone. The courier collects the gift and delivers it to the specified address.
3. Farm goods delivery: Anna uses Wings to order fresh produce from a local farmer. She finds a courier through the app who picks up the order and delivers it to her home the same day.

Playbooks for Businesses:

1. Electronics store creating a courier pool: An online store connects to Wings to assemble its own pool of couriers for deliveries within the city. Courier management is handled through the app without extra infrastructure costs.
2. Bakery using a storefront: A small bakery creates a storefront inside Wings, showcasing its range of goods. Regular customers see it in the app, order directly, and couriers deliver without platform commissions.
3. Phone repair service integrating payments via Wings: A repair shop integrates payments through Wings API. Clients order a courier to pick up their devices for repair, and all delivery is tracked online.

Dispute Resolution

Real Dispute Handling Scenarios:

1. Client complains that the courier did not complete the task properly
   The client submits a complaint with evidence (photos, videos).
   Wings analyzes the route, communication, and evidence.
   If the violation is confirmed, the courier’s rating is reduced, and access to missions may be restricted.
2. Courier claims that the client did not pay for the task
   Payment is recorded according to the method chosen when creating the task.
   The courier confirms task completion through a photo or signature in the app.
   In case of a dispute, the client’s reputation is reviewed, and blocking may occur.
3. Error in the route or undelivered order
   GPS data is tracked in real-time.
   If the error is confirmed, the courier’s rating is lowered.
   A new courier is offered to the client if necessary.
4. Dispute over delivery content
   The courier documents the contents before delivery (photos).
   If evidence is available, the dispute is resolved in favor of the courier.
   Without photos, the decision favors the client or the courier’s rating is reduced.
5. Courier refuses to complete the mission after starting
   Unjustified refusal is recorded.
   The courier’s rating drops, and access to important tasks is restricted.
   The client receives priority for selecting a new courier.

Monetization Model

• For couriers: Subscription based on volume and functionality.
• For private clients: Up to 5 deliveries per week for free.
• For businesses: Storefront, API integration, advertising, internal courier management.

Why Wings Now

• Rapidly growing gig economy.
• Growing demand for greater independence and freedom.
• Dissatisfaction with margins and conditions on traditional platforms.

Conclusion

Wings offers a structured solution for the delivery market, providing couriers, private clients, and businesses with effective tools for direct interaction without intermediaries and unnecessary costs.